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Overall, very uneventful and pleasant experience. Most importantly, no delays.
Overall, very uneventful and pleasant experience. Most importantly, no delays.
The flight crews were extremely professional helpful and courteous. Departure and arrival times were accurate. No delay. Thanks
The flight crews were extremely professional, helpful, and courteous. Departure and arrival times were accurate. No delay. I will use K airline again. Thanks
Everything about Korean air is great, hands down! Will always prefer this airline from other carriers.
I enjoyed flying on Korean Air. The service was great and the food was yummy. They served white fish.
Crew was ok, but some passengers were a bit rude. Again, all outlets were not working, only the really slow charging usb plug on the entertainment system. Entertainment system was also bugged, some features just crash, the touch screen wasn't working and when trying to watch a movie the onscreen display kept flashing off and on making it very difficult to watch.
Great crew, decent food Charging plugs were broken on both seats next to me. Only the USB port was available, and that charges, very, very slowly. Seat was also broken, it would not lock into position when reclining.
Korean Air had great service and the Bibimbap dish was the best airplane food I’ve ever had. It was a long flight so in between the two meals they served customers could get Shin ramen. The flight attendants let my children use a pair of nice headphones for the flight and had earbuds and slippers for all the adults. The flight was long but the time passed by relatively quickly because they have many great shows in their entertainment TV. I watched the BTS Love Yourself and Speak Yourself concerts 💜
not too bad but not too great either. Service on all airlines declined ever since covid. Your Delta Stewardess are not that friendly at all. :-(
I flew Asiana Air not Korean Air which was my original flight. So, I have no say about Korean Airlines right now. I hope you guys will not make any changes of my flight on Feb 15th. I want to fly Korean Air on Feb 15th. and make sure it is the same flightr njumber for my husband also and do not make any changes on either flights. thank you for reading my letter.
The crew was so accommodating. If I asked for extra snack they gave it to me. In economy the seats were wide and plenty of legroom. The backrest should have reclined a little more. Instead it barely moved. The footrest was helpful. Overall, my experience was good and I would recommend ANA as an alternative to other oversees low-cost airlines.
We did not receive our special meal request (vegetarian). The crew was apologetic but then kept interrupting me at least 6 times to ask to see my email or access the web to show verification. (I did not have internet access while on the plane). They kept asking the same questions and taking down the same information. It became exasperating. I understand these errors occur but the constant questioning was disrupted and only compounded the error.
excellent, the food was excellent and delicious, and the crew were very helpful and accommodating. thank you very much
excellent, food was great, the crew were excellent and very accommodating. thank you very much
Older 777 - showing lots of wear - Premium econo seats that are difficult to recline and worn springs to they don't return to takeoff position without standing and pulling them forward
Excellent. All the ticket prices have gone up so much. With only economy as the option, I thought I better pay for a good airline and I am glad I took ANA. The only thing is the long layover at Hanaeda enroute to Singapore. Any chance to bring back the service to land at Narita instead for the transit and a shorter layover will be fantastic. I am a fan of ANA.
Staff and crew are wonderful, professional and courteous. Meal is delicious and snacks can be improved. Entertainment needs improvement, pls update selections of movies. I appreciate that our flight was on time
Flying with ANA is always a breeze. Seats are very comfortable.
Flight was on time and the crew was as expected, friendly and respectful. Food could’ve been better though.
First I will say this was really NOT an ANA flight. ANA used a UNITED jet to perform this flight. I specifically booked with ANA because I did NOT WANT TO FLY UNITED FOR INTERNATIONAL FLIGHTS. So to spend $1800.00 and then discover after booking that it was going to be handled by United was very disappointing. I will be more careful next time when I book. The interior was very cramped in economy class; the dinner meal was terrible and also had extremely small portions for an international flight - the bread roll was ice cold and stale - that salad was very wilted; I’ve never had a “snack” that was so salty that it was difficult to eat; the breakfast “waffle” was practically unrecognizable. Really horrible meals for a very expensive international flight. Bathroom floor was also pretty dirty. I’m hoping my return flight is a real ANA airplane that is cleaned and serviced by ANA personnel with ANA meals. I will never book with ANA again if they continue to use UNITED airline jets. Yuck!!!🤢
It’s wonderful service aboard. Delayed for departure but arrival in Korea went so well.
Flight attendants rude, they disappear for almost 3 hours not doing rounds to see what people needed. The laboratories were full of empty water cups, because they never come back to collect them.
The flight attendant, where kind of rude, there where hiding for almost 3 hours, without doing rounds to see if people needed water or pickup the water cups, the toilets were full of water cups, because they never come back to pick them up.
Flew on an Airbus 350-900. Excellent aircraft properly cleaned and serviced. Flight crew was excellent plane departed and arrived on time. The A350 has excellent air circulation far better than the 777. I would recommend Asiana to anyone looking to fly in a clean comfortable environment. This is my second round trip flight from New York to Bangkok via Asiana and I will book Asiana again!
Amazing service and fabulous syaff. Loved the jumbo jet too, comfortable.
The entertainment screens are dated and needs to be changed to new screens. Then when we got home, I found out 2 of our luggage’s were damaged (huge) and some items stolen.
I could not choose my seat prior to check in
JetBlue's check-in was great, but there was an in-flight attendant who was very rude and unkind. I didn't realize that the bathrooms were already locked 30 mins prior to landing and needed to use the restroom. Instead of politely asking me to return, she rudely told me, 'NO, bathrooms are locked! Go back to your seat!' The JetBlue flight was more than an hour delay, which made me almost miss my connecting flight with Asiana. I understand the reasoning, but the action they took to get a hold of maintenance was time consuming. It took them more than 30 mins to get a hold of maintenance and for maintenance to get started. The Asiana flight and crew were wonderful, in general. They waited for us who were delayed from the previous flight before they took off and were very kind to take my checked baggage's info. Seats were a little uncomfortable for such long flight, but service and flight attendants were great! However, my 3 checked baggages are missing! They're lost somewhere in the transition. I'm writing this review 3 days after my arrival to the Philippines, and my 3 checked baggages, where my wedding dress is, are all still missing! I and the CEB airport crew have sent multiple emails to both JetBlue and Asiana, and neither has responded to any of our emails. Although, I was able to get in contact with JetBlue's Interline Department who confirmed that the bags were turned over to Asiana without confirmation details.
The full flat bed was not that comfortable, hard and lumpy., too much space wasted with those bulky walls and divisions instead of making the bed 3-4 inches wider. The compartment where you put your feet is like a shoebox, poor design. Toilets of A350 are just too small, sink is too small
Airfare was ok . Food not good , seat ok but not comfortable. Lay over too long , crew was ok Overall just ok
Overall mediocre-good, with the service on the flight operated by American Airlines being subpar and not the kind and standard you’d get from a Japan Airlines crew. The majority of the stewards on AA were not as gentle and friendly as those from Japan Airlines. Japan Airlines were more attentive to detail and your flight experience. AA was more interested in completing their tasks.
All of the JAL flights in this itinerary were great. However the last leg of my flight from LAX to SFO was through Japan Air’s partner, AA which wqsn’t up to par. We were informed only minutes before boarding time of a delay despite the airlines knowing about the delay far earlier (the aircraft we would be taking arriving arrived and disembarked close to our boarding time, for all to see but AA still kept the original boarding time posted until last minute). Furthermore, once we boarded the taxi/wait time was also extended, with the pilot blaming “construction at SFO” for the delay, rather than taking accountability for the the plane’s late arrival coming into LAX. We took off approximately an hour later than scheduled. It’s for these reasons I adamantly avoid American Airlines when possible. Again, JAL was stellar.
I like the braised beef., miso soup,, and green tea. Very little choices of hollywood movies. The PA announcement in English was not very clear and very soft. I could hardly hear.
More updated movies & Chinese movies. The food sometimes overcooked. Prefer to have more neat snacks in between than just choose from the menu. Please change the menu every now and then. This is my second time flying within one year and the menu didn’t change at all!
Food is lagging. Very poor choice. Like vending machine fast food.
Please change the menu more often. The beef is not tender, more choice in ice cream flavor. Dessert is not good too.
Again I paid for an upgrade on my credit card didn’t get it need a refund. . American I not good at gettin in contact for refunds.
I didn’t like the check in process I had to check in at the counter took too much time . Didn’t give the upgrade my seat .
l enjoyed the variety of good and drink choices. The flight attendants were very quick and efficient to our needs.
Truly impressive service in the air. After the main meal, they have a delicious a la carte menu that you can order anytime until 1.5 hrs prior to landing. Flight crew were so pleasant and very efficient. Wish I could fly JAL more often!
Bad experience... Flight schedule should be on time, ours was 2 hours delayed both ways ,Mla-Panglao-Mla. Priority lane for Seniors & PWD should be practice but our Panglao-Manila flight, both priority & regular lanes boarded the at the same time, the only difference is that we were coming on 2 different lanes. It depletes the purpose of priority lanes.
Poor check in attitude , terrible food , movies selection poor, food came out cold , service terrible , entertainment system also broke so we had to use a iPad , worst biz class I have ever been on
When I checked in, there was no option available for selecting a gluten-free meal. The lounge offerings were inadequate for someone with a gluten-free diet, and the staff in the lounge were not helpful at all.
Check-in was tedious. They could just have used the electronic boarding passes and counter checked the passengers’ names in their manifest. What’s the use of the early checkin if we still have to queue at the only 1 functioning checkin counter!
I’m 6’2” and the seats were too close together for my knees, very uncomfortable.
So far pal express is much better than Cebu pacific in terms of customers service and in flight crew. And on time departure and arrival . Especially if you're taking airbus 320 plane . But the small aircraft like bombardier . It usually delayed .
The return flight has been a nightmare. I am stuck in Singapore right now because PAL has not managed to resolve my return to Manila. The engine blew up on take off
Everything could better always late always rescheduled flight is worse and costs me a hotel room! The dirtiest planes I’ve ever flown on slowest to board . Just awful will never fly again with them
Boarded the plane last even while I was seated at the back and had to have my bag separate. The same exact special request meal was served as the flight an hour beforehand
The food was ordinary, this could be improved. Sleeping was comfortable enough for several hours sleep. The layover time in Manila Mabuhay lounge for 17 hours was awful. Surely I could have been given a flight to Perth within that time on another airline. At 74 years of age I find that far too long and stressful and will probably not travel with Philippine Airlines again for that reason. The food offering on board and in the lounge was also a little underwhelming. The crew were wonderful and the flight comfort was good also.